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Communication Forum Scotland

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Key messagesKey messages

  • All communities and interest groups include individuals with communication support needs.
  • Use inclusive communication. This will help you meet your equality, legislative and financial commitments.
  • Communication support is more than large font and offering alternative formats.
  • A communication disability can be a hidden disability.
  • Consider communication access from the beginning of any service development or public engagement activity.
  • Consider communication access through the whole process.
  • Develop a strategic approach to inclusive communication involving all departments and all methods of communication i.e. face to face, telephone, online, print.
  • Follow the 6 Communication Support Principles in all communication with the public.
  • Keep trying!

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